Terms of service

Terms of Service

These Terms of Service (“Terms”) govern your use of our website and the purchase of products from Altura Brands Ltd (“we”, “us”, “our”).
By accessing our site or placing an order, you agree to these Terms.

1. About Us

We are Altura Brands Ltd, registered in England & Wales (Company No. 16205117).
Registered office: Flat 5, 76 Kew Road, Richmond, England, TW9 2PQ.

2. Eligibility

To purchase from our website you must be:

  • At least 18 years old, and

  • Legally capable of entering into a binding contract.

3. Products & Availability

We aim to ensure product descriptions, images and information are accurate.

  • Colours, packaging and appearance may vary slightly.

  • We may change or discontinue products at any time without notice.

4. Pricing & Payment

  • Prices shown are in GBP and include UK VAT where applicable.

  • We may change prices at any time but confirmed orders will not be affected.

  • Payment is taken when your order is placed. Orders are accepted once payment clears.

5. Shipping & Delivery

  • Delivery times shown at checkout are estimates only.

  • We’re not responsible for delays caused by events outside our control (e.g., courier disruption, customs).

  • Ownership of goods passes to you once payment is received and delivery has occurred.

6. Returns & Refunds

Our Return & Refund Policy forms part of these Terms and explains your rights under UK consumer law.

  • You have a 14-day cooling-off period for most unopened, unused goods.

  • Opened or unsealed consumable products (e.g., protein powders, drinks, snacks) cannot be returned unless faulty.

  • Faulty or damaged goods are covered by the Consumer Rights Act 2015.

7. Your Responsibilities

You agree not to:

  • Use our site for unlawful or fraudulent purposes.

  • Copy, modify or distribute any content without permission.

  • Attempt to gain unauthorised access to our systems.

8. Limitation of Liability

We are not liable for:

  • Losses not caused by our breach or negligence.

  • Business losses (including lost profits, revenue, or data).

  • Any delay or failure caused by events outside our reasonable control.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation.

9. Governing Law

These Terms are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the English courts.

10. Changes to These Terms

We may update these Terms from time to time.
The version displayed on our website at the time of your purchase applies to that order.